Emirates Integrated Telecommunications Company or DU is one of the major telecom companies in the UAE. Introducing prepaid and postpaid services, DU guarantees an easy access of mobile and internet services to the users. In the case of DU customers, one should be aware of the balance balance so that there is no surprise about the amount of data consumed, amount of talk time or amount of SMS balance. This Article will take you through some of the ways in which you can check your DU balance and some of the tips to help you get the best out of your account.
What is DU?
DU is a United Arab Emirates (UAE) telecommunications company that is based on the provision of mobile and broadband services. Whether you are under prepaid plan, postpaid plan, or a business account, DU enables easy access of users to mobile data, talk time, and SMS services.
Balancing your DU is important in the management of your account and the prevention of any disruption of service. The ability to check your balance will keep you informed about what you are using and will prevent any surprise bills. In this guide, we are going to show you different ways to check your balance of DU such as USSD code, mobile application, SMS, and customer support.
Various DU Accounts
It is worthwhile to know about the various forms of accounts that are provided by DU before getting into the ways to check your DU balance.
Prepaid Accounts
Prepaid accounts are offered to the users who want to pay in advance to their services. These plans are normally accompanied by a stipulated amount of talk time, data and SMS. The balance will run out and the user will be required to recharge his or her account in order to use DU services further.
Postpaid Accounts
Postpaid accounts are normally taken by individuals or businesses that want to pay their services on payment at the end of the billing period. Such accounts are usually accompanied by more malleable use plans with users being billed monthly according to their usage.
Business Accounts
Business plans are also provided by DU to the organizations requiring more than one line and wide usage of data or talk time. The management of balances may vary in business accounts and in most cases corporate support may be involved.
Ways to Check DU Balance
There are multiple ways to look into your account balance at DU, regardless of the type of plan you have, a prepaid or postpaid. We can start with a discussion of each method.
Method 1: Using USSD Code
Checking your DU balance is one of the most instant and convenient methods of doing so using USSD (Unstructured Supplementary Service Data) code. This is a technology that does not need internet connectivity, hence is best suited to users who have low connectivity.
In the case of prepaid accounts, dial *135# using the DU phone and press call button. You will get a message after a few seconds and this will show you your available balance.
You can also dial, *135#, to check the balance in the case of a postpaid account but the amount will reflect in your monthly bill. Monitoring what you are using is easily done using this method.
Benefits of using USSD codes:
- Works without internet
- Instant results
- Easy to use and accessible
Method 2: Using the DU App
The DU app is an easy to use tool that enables you to check and manage your account balance at the same time. It supports Android and iOS applications.
In order to access your balance through the DU app:
- Install the app on Google play store or App Store.
- Open the application and enter your DU account.
- Tap on the Balance option to view your balance, leftover data and minutes and SMS.
Other account management actions are also possible through the DU app, and they include recharging your account, reviewing the usage information, and looking through the new plans.
Benefits of using the DU app:
- User-friendly interface
- Distribution of account management tools.
- Alerts on the use of data and balance.
Method 3: Using the DU Website
The DU balance can also be viewed on the official DU site. This technique is quite special when you are on a desktop or a laptop computer.
- Go to the official site of DU at du.ae.
- Click on the button of login and input the information about the DU account.
- After you are logged in, you will see your account page that will display your balance.
When you are a business user, then the site also enables you to monitor various accounts, pay bills and service management throughout your company.
Advantages of the DU site usage:
- Detailed account view
- Open several accounts when the need arises.
- Convenient to use on desktop or laptop.
Method 4: Sending SMS
Your DU balance can also be checked by use of SMS by sending a special text message to the DU short code.
In the case of prepaid users, type the word BAL to 135. A text will be sent to you after some time giving the details of your balance. It is a good alternative in the event that you are in a hurry and lack connectivity to the internet.
Benefits of using SMS:
- Quick and easy to use
- No need to have an internet connection.
Method 5: Making Customer Service Calls
In case you want to talk to someone, you can always contact DU customer service to know your balance. The customer service of DU is 155. Just call and go by what the automated system will tell you or call and talk to a representative to see your balance.
The benefits of making calls to the customer service:
- Get assistance on any balance related concerns.
- Call a customer care agent to get more details.
How to Check DU Data Balance?
The control of the data usage is equally important to many DU users as the talk time and SMS. This is the way you can check your DU data balance:
Using USSD Code
You can use the DU phone to dial, *135 This will indicate the amount of data you still have in your account.
Using the DU App or Website
Due app and site will display your balance of data in the section of usage. The tools reveal the more detailed account of your data usage, allowing you to trace on daily or monthly use.
Data Balance Alerts
DU also enables you to configure data balance alerts, through these notifications, you are informed when your data balance is low. This comes in handy particularly when there are heavy users of data.
Advantages of examining data balance:
- Avoid overage charges
- Confirm that you are tracking your data.
- Alerts must be established to keep you updated.
Checking Call and SMS Balance in DU
Call Balance
The USSD code or DU app to check the number of minutes left to make calls. The balance that is remaining in the calls will be displayed together with your total balance.
On the postpaid users, your monthly bill will include the call balance hence it is important to monitor the usage so that it does not surpass your plan.
SMS Balance
You can check the remaining amount of SMS in your balance by tapping the USSD code, which is *135# or using the DU app. You can have a look at the number of local and foreign messages that are still left in your account.
Checking DU Credit/Account Balance of Postpaid Users
A different experience is usually observed when postpaid users check their balance. Because you have a monthly billing cycle on which your balance rides, it is also essential to monitor the amount of usage so that you are not caught off guard when your bill comes.
To check your balance:
- To check your bill usage dial *135#.
- In other cases, the DU app or site can be used to monitor your monthly use and future payments.
- Automate your monthly bill by either email or SMS alerts to follow due dates.
Troubleshooting DU Balance Checks
Although DU offers some convenient methods of checking your balance, you tend to have some challenges at times. The following are some of the troubleshooting guidelines:
USSD Codes Not Working
In case the USSD code fails, ensure that your mobile signal is strong. It is also possible that you should restart your phone or do it another time.
App or Website Issues
Even when the DU app or site is not reflecting your balance, make sure you use the internet. In case of the issue, attempt to reinstall the application or delete your browser history.
SMS Failures
When the SMS service is not functioning, then make sure that your phone is well covered by the network. In case the problem persists, call DU customer service.
How to Add Balance or Recharge DU Account
In case your balance is dropping, it is easy to reload your account in a number of ways:
Prepaid Account Top-Up
You can top up your prepaid account through DU app, site, or through physical recharge cards in the stores throughout the UAE.
Postpaid Account Payments
In the case of postpaid users, all you have to do is log into the DU application or web page and use your credit/debit card to make the payment.
The Reason You Should Check Your DU Balance on a Regular Basis
It is important to always check your DU balance so as not to run out of service. Tracking how you use your data, call minutes and SMS will allow you to remain within your plan limit and will avoid overage fees. It is also an excellent method of controlling your mobile costs and maintaining your account.
Conclusion
It is important to monitor DU balance regularly to keep track of your spending and not to receive some unpleasant surprises. You have a number of options at your disposal whether you access the USSD code, DU app, Web site, or customer service. With this guide, you will be able to manage your account effectively and with ease have a smooth ride with DU services.
FAQ’s
What is the USSD command of checking my DU balance?
Dial: *135 1st time prepaid, 2nd time postpaid.
Is the balance of DU available on the app?
Yes, you will be able to check the balance through downloading the DU application on the Google Play Store (or Apple App store).
What would I do when the USSD code is not working?
Switch on your phone or re-check your mobile connection. In case the problem continues, call DU customer service.
How does one check his or her DU data balance?
Enter the USSD 1355 that is, *1355.
Is it possible to use SMS to check my DU balance?
Yes, you can text the word BAL to 135 and get your information about your balance.
What should I do when I do not manage to use my DU application or webpage?
Make sure that your internet connection is stable and re-try. In case of problems, call DU support.
What can I do to set data balance alerts?
You can also have data alerts through the DU app where you can get a notification when your data is low.
What are the ways of replenishing my DU prepaid account?
Recharge through the DU application, web site, or buy recharge cards at the local outlets.
What is the method of checking my postpaid DU balance?
Check postpaid balance by dialing the following command: Dial: *135#, using the application, or the webpage.
Am I able to give a check of the DU bill before it falls due?
You can keep an eye on your usage and billing information using the DU app or site, yes.
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